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Solent Mortgage Services SMS

SMS aim to provide a professional, efficient and friendly service to help your business run smoothly. We minimalise formalities and day one costs to ensure an effective conclusion to clients’ applications. We work with ethical and responsible lenders who are all leaders in their field and your peace of mind will always be our top priority. We look forward to working with you over the months and years to come and hope you find our way of doing things refreshingly different. Paul Robinson – Chief Executive Officer Who we are SMS distributes mortgage and loan products for residential and commercial mortgages, bridging loans, secured personal loans and nonregulated products from a selection of leading prime and nonconforming lenders to mortgage intermediaries throughout the UK. SMS also provides training for regulation and qualification requirements.

The company, launched in 1989, processes over £75m of mortgage applications a month. How we can help SMS offers a range of mortgage services to brokers throughout the UK provided by our regional office network in the South West, Scotland, Northern Ireland and Hampshire. With exclusive products, generic Application Forms, experienced and well trained staff and a business built for the long term, we can offer the service you expect and demand. Welcome to Solent Mortgage Services Company statement To work for our business partners and customers to maximise profitability and with them to establish a relationship built on mutual respect, trust and honesty. To provide our customers with market leading products, systems and service to keep them at the cutting edge of the market. Solent Mortgage Services will strive to improve the professional standard within the mortgage and loan industry. We can only achieve this with the help of our customers and business partners. SMS The Fleet SMS now has 5 correspondent lending arms in its fleet, consisting of Admiral Homeloans, Flagship Homeloans, Solent Homeloans, Trafalgar Homeloans and Victory Homeloans. Correspondent lending means we take control of the applications we handle on your behalf, processing them up to completion with our group of onsite underwriters. This means the application is processed as smoothly and efficiently as possible. By working with key lenders in the nonconforming market we offer you access to a wide variety of products to suit all needs. Second Mortgage Services The range of second mortgage products we offer is most comprehensive and we fully package for all major lenders. The second mortgage service team can issue credit agreements, instruct and pay for valuations and take up all references where necessary. The technology we use means we can calculate all rates and repayments, print lender documentation and credit agreements and automatically diary to chase references and track commission. 023 9255 3550 Mortgage Lenders and General Commissions Lender

DIRECT SUBMISSION LENDER PANEL ABBEY NATIONAL AMBER HOME LOANS BANK OF SCOTLAND BM SOLUTIONS BRISTOL & WEST (CORE PRODUCTS) BRITANNIC MONEY (PRIME PRODUCTS) CAPITAL HOME LOANS CHELSEA BUILDING SOCIETY CHELTENHAM & GLOUCESTER CHESHIRE BUILDING SOCIETY HALIFAX PLC HIGH STREET HOME LOANS INTELLIGENT FINANCE LEEDS & HOLBECK LEGAL & GENERAL BANK MORTGAGE EXPRESS ONLINE NATIONWIDE BUILDING SOCIETY NATWEST NEW WORLD NORTHERN ROCK NORWICH & PETERBOROUGH PREFERRED MORTGAGES ROYAL BANK OF SCOTLAND SCOTTISH WIDOWS SKIPTON BUILDING SOCIETY STANDARD LIFE BANK THE ONE ACCOUNT WEST BROMWICH WOOLWICH PLC Commercial

Our commercial lending division offers you access to over 100 commercial lenders with one simple phone call. We offer direct access to experienced staff that can answer queries and assist with applications for both status and nonstatus clients. Solent Commercial has been operating in the market for over 10 years and has established solid relationships with lenders and, as such, are able to package your client’s application to give them the best chance of obtaining an approval. The commercial mortgage range is available from £25,000 and covers all commercial property including residential buy to let purchase, investment or owner occupied and buying for business purposes. The loans are available for a variety of purposes including business expansion, capital raising and refinancing or debt consolidation. Solent Commercial will package the loan proposal and submit it to the lender within twentyfour hours of receipt of required information.

SECOND YEAR RUNNING Best Advice.net Packager Awards SOLENT MORTGAGE SERVICES Came 1st in the BestAdvice.net Packagers League Table (4th Quarter 2002) SECOND YEAR RUNNING Service SMS has always prided itself on excellent levels of service both at a national and regional level. It is committed to offering the following: Dedicated business development managers. Our strong team has considerable experience in the mortgage market and is able to offer you help and advice on a range of products and services enabling you to get the most out of today’s changing mortgage market. Offering you access to key decision makers. At SMS we realise that it is vital you are able to contact the people that are dealing with your cases quickly and effectively. This will enable you to offer the best service to your clients. We make it a priority that you will always know who is dealing with your mortgage case. Regional knowledge and expertise. With three regional offices and a head office in Hampshire you can be assured that we offer a depth of regional information and experience that you will not, or find difficult to, receive with other networks/packagers. Whether you’re based in Kilmarnock, Exeter or Ballymena you will be speaking to people who understand the special needs of your particular area and client base. Mortgage professionals and knowledgeable individuals. Everyone you speak to at SMS knows his or her job inside out. They understand how regulation and compliance will affect you and they know buytolet’s from renttobuy and ASU from MPPI. You know that every time you pick up the phone or drop us a line you will speak to someone who understands your business. The most important element of our service is relationships. You cannot run a successful business without getting to the heart of what your customers want. And that customer is you. We do not take a blanket approach to relationships but build individual ones that mean you get the most out of SMS and we, in turn, have a successful and satisfied client. Relationships are the lynch pin of our business and it is something we will never turn our back on. When you deal with SMS you will understand that we always have and always will continue to put you first.

Application fees Value of Property Cost Up to £75,000 £195 £75,001 £100,000 £215 £100,001 £150,000 £245 £150,001 £200,000 £295 £200,001 £250,000 £325 £250,001 £300,000 £350 £300,001 £350,000 £375 £350,001 £400,000 £400 £400,001 £450,000 £425 Value of Property Cost £450,001 £500,000 £450 £500,001 £600,000 £515 £600,001 £700,000 £575 £700,001 £800,000 £625 £800,001 £900,000 £675 £900,001 £1,000,000 £750 Over £1,000,000 By Negotiation Retype Fee £60 All inclusive of VAT

Applies to All Prime and Sub Prime Lenders POLICY SMS refund the whole application cost if we do not instruct the valuation. Effective from 1 December 2002 Technology We are working hard at SMS to provide new technology to ensure that you receive a quicker service when we process your mortgage applications. The new system implemented by SDS Applications Ltd will enable us to offer online applications and interface with all lenders for decisions and applications in principle. The system will also offer online case tracking via our website. This means that you can check (real time, not updated) the progress of your case at any time convenient to you. As well as all this back room machinery, the frontend technology that we use will significantly change.We will be able to input applications straight into the system. With this, accurate compliance can be carried out at point of sale satisfying all FSA requirements. Sourcing System It is becoming increasingly important for brokers to have access to reliable product information. Pathfinder will provide the solution. This sourcing system will provide information on SMS products, online applications, a direct submission lender panel from HLP, the mortgage network and access to all lenders. The SMS sales force is promoting the system to ensure that you, the broker, are using reliable and up to date product data. The system will also provide full compliance backup via HLP. Regional network Local people understanding local needs and giving you access to decision makers. SMS believes that in order to offer the best service to our clients, not only do we need to offer a wide choice of products, but access to a regional network. You have the stability of a large UK wide organisation to support you and offer advice when processing your own clients’ business.

But, more importantly, you can rely on staff that have regional knowledge and experience of the mortgage market in different areas of the UK. We currently have offices in the following locations: Lee on Solent, Hampshire (Head Office) South West Office Martin Selby – General Manager Martin has been a mortgage broker since 1991 until he formed SMS South West in January 1999. He is now a head underwriter and general manager dealing predominately in the Self Cert and nonconforming market. Martin is keen to grow the South West Office: " We have the opportunity to become the leading packager in the South West. This is largely because of the dedicated staff we have as well as the back up of SMS as a national packager. We have found that the introduction of our correspondent arm gives a much greater scope for our introducers." Northern Ireland Office Brian Newell – General Manager Brian has been working in the mortgage industry for over 30 years. He began with his own mortgage broking company before moving to Dublin to work as a mortgage development manager designing mortgages and related products including those for affinity schemes. After working as a business development manager for a leading UK network he then moved to Newry to set up the SMS office two years ago. Brain explains why having a presence in Northern Ireland is vital. "Northern Ireland is a unique market and one which is vastly underdeveloped. There is huge potential for the nonconforming/ sub prime sector. The SMS office hopes to take full advantage of this. We are excellently placed in Newry, one of 2 new cities in Ireland, and being close to the border means we are in a good position to expand into the Republic when the time is right.We believe SMS is the only true sub prime packager in Northern Ireland and look forward to growing and developing over the next few years." Scottish Office Laura Cummings – General Manager With 10 years’ experience in the mortgage industry, Laura has been at the forefront of developing the Scottish arm of SMS. Laura started as a mortgage administrator with TSB Homeloans before working for Direct Line Financial Services in a similar role. She left to become an independent financial adviser and gained her Financial Planning Certificate 1 and 2. After joining SMS in June 2000 Laura worked towards opening the office in May 2002. Laura is CeMap qualified. Laura comments on the newest addition to the regional SMS offices. "Since May we have seen business grow dramatically. We are looking to grow our staff base further but our main priority is to continue to offer the same good quality service and to continue to build good working relationships with our introducers." Local people understanding local needs.